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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with GDPR, data protection and access to medical records legislation. 

In cases such as safeguarding we are legally obliged to share information with other legitimate agencies.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Operations Manager.

Subject Access Request

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Operations Manager debra.saunderson@livgp.nhs.uk who will deal with your concerns appropriately. Further written information regarding our procedure is available on request.

Zero Tolerance Policy

The Practice operate a zero tolerance policy towards abusive, threatening and racist behaviour and has the right to remove  patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. This includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Charges You May Be Asked To Pay

You may be asked to pay a charge for some services at the practice. Our charging policy detailed below explains this.  

Private Professional Cost

 



 
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